The number one thing you can do to reduce an ADA lawsuit in your restaurants is:
GET THE PARKING LOT RIGHT!
It's literally like ADA Lawsuit Repellent!
This one simple thing will reduce your exposure to an DA lawsuit by almost 50%!...45% percent to be accurate.
The vast majority of all ADA Lawsuits are related to inadequate or non-compliant accessible parking.
But what should you look for?
Well, take a look at this picture below:
You will notice a built-up curb ramp located in the loading and unloading access aisle or the cross-hatched area in the photo.
This is bad and is just screaming SUE ME!
This prevents access and is a significant barrier to those who deploy a ramp from their vehicles.
The fix for this is straightforward and cost-effective, considering the average ADA settlement is in the $15,000 range...each time.
In the photo below, you will see how our client corrected this and GOT THEIR PARKING LOT RIGHT!
Next time you are at one of your restaurants, take a look at the ADA parking stalls and look for this condition.
Once mitigated, along with a freshly painted van parking stall, updated signage, will reduce your exposure to an ADA Lawsuit by almost 50%!
Not to mention, make for a much more excellent brand experience for those with disabilities.
If you would like more information on this or the ADA Parking requirements for your restaurants, I have some great ADA details for you inside the QSR ADA Linked In Group. You can join and get them for free here